Items will be sent out within 12 brassiness hours after we get your payment.

 

For USA customers, we will ship the products from our USA warehouse via USPS or UPS. It takes 2-7 days with free shipping.

For UK customers, we will ship the products from our UK warehouse via royal mail. It takes 2-5 days with free shipping.

 

For European customers, we will ship the products from our Germany warehouse via DHL. It takes 4-6 days with $15 shipping fee.

 

For customers in Australia/Canada/New Zealand, we will ship the products from Shenzhen, China. If you choose DHL shipping method, it will cost $40 and takes 2-7 days. If you like china post, Singapore，HongKong post etc, it costs $20 and takes 7-25 days.

 

We will provide tracking# and tracking website in time.

 

Shipment

For USA and Uk country’s customer,we will ship to you from our USA store or UK store. For others country, We will ship your item by the best way(eg.china post, Singapore，HongKong post etc.) When we ship out your goods,we will remark the courier website and tracking No. to you.

 

Guarantee

12months warranty for defective items(excluding items damaged and/or misused after receipt).If your collar ever fails during this 1 year period just ship the collar back to me with a copy of your receipt and I will ship you a replacement as no cost.

 

Feedback

Once you received the goods Please confirm with us. if you are not satisfied with your purchase in any way,please give us the opportunity to resolve any problem we understand the concerns and frustrations you might have and will try our best to solve the problem.

 

Where's My Order?

After you have placed an order you can check its status in My Account by clicking the "View orders" link and then by selecting the appropriate order. You may see if your order has shipped and view its tracking information.I Need to Change the Payment Method or Shipping Address for My Order.

If your order has not yet entered the shipping process you may change its payment method or shipping address.

If you don't find the information for which you're looking in the help pages or in My Account, you may contact our customer service.

 

 

Shipping Methods is Available

* USPS express for USA Shipping (5-8 Business day)

* Royal mail express for UK Shipping (5-8 Business day)

* DHL/EMS express for others country (5-15 business day)

 

 

Returns & Replacement

If for any reason, you are not completely satisfied with your purchase, you may return it free of charge for up to 30 day from the original purchase date--we'll even pay for the return shipping.

Merchandise must be unworn, in new condition, and in the original packaging. Returns will not be accepted if the item exhibits any obvious signs of wear.

If you received an item that is different than what was described on the website or different from what you ordered, you may still use our Online Return Center to request either a free replacement or a refund.

Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and materials including boxes, manuals, warranty cards, instructional DVDs, and any other materials in the original shipment must be returned with your merchandise.

Defective Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and materials including boxes, manuals, warranty cards, instructional DVDs, and any other materials in the original shipment must be returned with your merchandise.

Incorrect Merchandise: Contact us via e-mail or use our 24/7 Hours Support if you received an item that is different than what was described on the website or is the wrong size, color, or style than what you ordered.

 

 

Exchanges

At this time, we are unable to do exchanges. Your shopping experience is important to us, and we are working to implement this process in the future. Here is how to send a return to us.

If you’d like to replae the item you purchased, simply return the product and place another order. We'll issue a refund to your original payment method used after we receive your return.If you're ordering a different size of the same item, and the price of the item has changed since you placed your original order, we'll be happy to honor the previous price. Just let us know by contacting us

Because of the time involved in shipping and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items can change quickly--if you wait to place a new order until after your return is processed, items in your original order may no longer be available.

 

Packing & Sending Your Return

The way you return an item to us will depend on whether you are returning an item you ordered yourself, an item you received as a gift, or an item you received by mistake. But each process is designed to be as easy as possible for you.

 

Returning an item you ordered yourself

Pack up your return package by following the instructions on the return labels.

 

Order Number

Unfortunately, aetertek.com can not be responsible for returns packages lost in transit. Sorry, we cannot accept COD deliveries. If you have any questions about the status of your return, contact us via e-mail or use our 24/7 Hours Support.

Allow four weeks from the shipping date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement. Return mailing labels obtained from our online Returns Center are valid for domestic returns only.

 

Product Recalls and Safety

If you have questions about a product recall, please contact the manufacturer for further assistance. We'll send an e-mail notice to you with recall information and instructions if we are informed of a product recall for an item you purchased.